Privacy Policy

Support And Feed Privacy Policy

By accessing and using the Platform, you agree that you have read and understand this Policy and you accept and consent to the privacy practices (and any uses and disclosures of information) that are described in this Policy.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

We have updated our Privacy Policy to take into account the new requirements of the General Data Protection Regulation (“GDPR”) which means if you are a resident of the EU and your donor records reflect that address, you may be entitled to certain additional protections in accordance with GDPR.


What data do we collect?

When you use the Site or contact us by e-mail, social media, SMS, telephone, or other methods, we may collect and process data about you.

We use information you give us, including:

  • Forms filled out by you on the Site;
  • Content of correspondence with us by phone, e-mail or otherwise;
  • Subscriptions or orders placed on the Site;
  • Participation in discussion boards or other social media functions on the Site;
  • Entering a competition, promotion or survey;
  • If applicable, resume, work history, CV, resume or other job application information;
  • Reporting a problem or requesting support for the Site.

The information you give us may include your name, address, e-mail address and phone number, date of birth, payment information, personal description, photographs or images or comments.

Non-personal information we collect automatically about you:

  • Technical information, including IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Anonymous information about your visit, including the full URL clickstream to, through and from our site, date and time of your visit.
  • Pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Anonymous information about your devices (including phones, computers, or other devices) where you access and visit our Sites. Such information may include language and time zone, operating system, hardware version, device locations (including specific geographic locations, primarily through Wi-Fi signals).

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Sign up for our newsletter
  • Contact us via text, email or social media
  • Make a donation
  • Fill out a volunteer form
  • Visit our website (only anonymous information regarding your visit is collected)

The website uses Google Analytics for reports and visitor website usage information obtained by Google and shared with website owners.  The Google Analytics service uses cookies and may share usage information with other Google services, including its advertising network. Google Analytics information can be found here and here.

How will we use your data?

We do not trade, share, or sell information that you provide to us with other organizations who intend to use it only to market their products or services to you.

We use your information internally and may share it with relevant personnel and board members on a need to know basis.

Support and Feed collects your data so that we can:

  • Reach out to you regarding volunteering opportunities or other news
  • Receive your donation
  • Log unique and returning visits to our website

Support and Feed may share your data with our partner companies and they may offer you their products and services.

  • Kindful – we use Kindful to process and manage individual donations. When you enter payment information, you do so directly through their platform. Support and Feed organization does not have access to your payment information. You may learn how Kindful stores and manages donation information here.
  • Community – we use Community to manage and reply to your SMS messages, as well as send you updates (with your consent). Community will share your phone number, first and last name, age and location with us. Please read Community’s privacy policy to understand how they store, collect and share your personal information.

How do we store your data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”), the country in which you reside, or the country from which you are accessing the website. We take reasonable steps to ensure that cross-border data transfers comply with existing data protection laws, such as working with third party processors certified in the EU-US Privacy Shield framework or with those that use standard contractual clauses that bind parties to protect the privacy and security of data.

Support and Feed stores your email in our mailing list. Only the administrators of the site have access to this data.

We do not store personal information such as your name or payment information on our servers. Such information is managed by the third-party providers mentioned above.

Security of your personal data

The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

What are your data protection rights?

Support and Feed would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies and other technologies we use and the purposes for which we use them see the section below.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Performance/Analytics – We use these cookies in order to distinguish you from other visitors to our site. These cookies contain no personal information and are used solely for analytical purposes.

How to manage cookies

You can set your browser not to accept cookies, and you may read here on how to remove cookies from your browser.

Privacy policies of other websites

The Support and Feed website contains links to other websites. Our privacy policy applies only to our website, so if you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

Changes to our privacy policy

We may revise or amend this policy at any time at our sole discretion. If we make any substantive changes in the way we collect or use personally identifying information provided by users, we will post a prominent announcement on the Platform’s home page and post the changes on this page. We will never change our policies and practices to make them less protective of user information collected prior to the effective date of any changes without the consent of affected users. We encourage users to visit this page periodically to review our current policy.

Support and Feed keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 January 2022.

How to contact us

If you have any questions about Support and Feed privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

Email us at: [email protected]

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Organization has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.