Accessibility statement


Support + Feed is committed to providing an inclusive experience and a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and welcome your questions, comments and feedback to address any issues you may encounter.

Should you experience any difficulty in accessing or if you have specific questions or concerns about the accessibility of the Support + Feed website, please don’t hesitate to contact us. If you are reporting an issue with a specific page on our site, please specify the page URL in your message.

Measures to Support Accessibility

Support + Feed takes the following measures to ensure accessibility of Support + Feed’s Website:

  • Include accessibility throughout our internal policies.
  • Employ formal accessibility quality assurance methods and testing.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Support + Feed’s Website is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Although our goal is WCAG 2.0 Level AA conformance, we have also attempted to apply some WCAG 2.1 AAA criteria and are constantly examining and consistently doing our best to improve on all new features and implement newly released guidelines.


We welcome your feedback on the accessibility of Support + Feed’s Website. Please let us know if you encounter accessibility barriers on Support + Feed’s Website:

We try to respond to feedback within 2-3 business days.

Compatibility with Browsers and Assistive Technology

Support + Feed is working to ensure accessibility with as wide a range of browsers and assistive technologies as possible. Currently, the Support + Feed Website has known issues with the following:

  • Safari v. 11 and older browsers (minor layout/performance issues)
  • Android devices v3 and older using the stock Android browser (issues with SVG icons and minor layout/performance issues)

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Support + Feed‘s Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Support + Feed’s Website:

  1. Mobile menu open and close icons: While still usable with clearly labeled file names, the open and close icons for the mobile navigation menu may not have text alternatives because the Squarespace website platform does not provide the option to add alt text to these icons. We have reached out to Squarespace with a request to adjust their platform to meet these accessibility standards. Please reach out by emailing [email protected] if you have issues using the menu.

Assessment Approach

Support + Feed assessed the accessibility of Support + Feed’s Website by the following approaches:

  • Self-evaluation
  • External evaluation
    • WAVE Web Accessibility Evaluation Tool

Evaluation Report

An evaluation report for Support + Feed’s Website is available at:

This statement was updated on 19 March 2022