Privacy Policy

Support And Feed Privacy Policy

By accessing and using the Platform, you agree that you have read and understand this Policy and you accept and consent to the privacy practices (and any uses and disclosures of information) that are described in this Policy.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

We have updated our Privacy Policy to take into account the new requirements of the General Data Protection Regulation (“GDPR”) which means if you are a resident of the EU and your donor records reflect that address, you may be entitled to certain additional protections in accordance with GDPR.

What information do we collect?

When you use our Site, contact us or use our services, we may collect and process the following personal information about you:

  • Contact details: name; address; e-mail address; phone number; social media account name;
  • Biographical details: date of birth; photograph;
  • Correspondence: such as emails, letters, interactions on social media;
  • Payment information in connection with any donation you may have made to us;
  • Applicant information: resume, work history, CV, resume or other employment or volunteering application information as applicable; and
  • Technical information: IP address; cookies information; and device locations (including specific geographic locations, primarily through Wi-Fi signals); browser type and version; time zone setting; browser plug-in types and versions, operating system and platform; URL clickstream to, through and from the Site, date, and time of your visit to the Site; pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

    The supportandfeed.org website uses Google Analytics for reports and visitor website usage information obtained by Google and shared with website owners. The Google Analytics service uses cookies and may share usage information with other Google services, including its advertising network. Google Analytics information can be found here and here.

The sensitive personal information we may collect and process is information we receive directly from you and may include information relating to health, ethnicity and/or sexual orientation, to the extent that you choose to disclose this. Provision of this information is always wholly optional.

This personal information may be collected through:

  • Forms filled out by you on the site;
  • Content of correspondence with us by phone, e-mail, via social media or otherwise;
  • Subscriptions or orders placed on the Site;
  • Participation in discussion boards or other social media functions on the Site;
  • Entering a competition, promotion or survey;
  • Reporting a problem or requesting support for the Site.

How do we collect your information?

We collect information and process information when you:

  • Sign up for our newsletter.
  • Take our 30-Day Plant-Powered Pledge.
  • Contact us via text, email or social media.
  • Make a donation.
  • Fill out a volunteer form.
  • Visit our Site.
  • Volunteer with us. A supplementary privacy notice may be provided to you in connection with certain types of volunteering activity.

How do we use your information?

Support and Feed collects your information so that we can:

Processing activityType of personal information processedLegal basis for processing
Correspond with you in connection with your query.– Name
– Email address
– Phone number
– Postal address
– Correspondence		Our legitimate interests to manage, run and improve our charity.
Reach out to you
regarding volunteering opportunities or other news.		– Name
– Email address
– Phone number
– Date of birth
– Postal address		Our legitimate interests to manage, run and improve our charity.
Send you direct marketing, promotional updates and fundraising requests.– Name
– Email address
– Marketing preferences
– Technical information		Consent.
Receive and process your donation.– Name
– Email address
– Postal address
– Payment information		Performance of or entry into a contract with you.
Mission interaction– Name
– Email address
– Postal address
– Phone number
– Photographs		Our legitimate interests to share our mission.

For any sensitive personal information processed (such as information about ethnicity or sexual/orientation, should you choose to disclose this in order to engage with our mission in that context) we will obtain your explicit consent.
When you use our Site.– IP address
– Device location
– Technical information		Our legitimate interests to manage, run and improve our Site.
Recruiting and selecting volunteers– Name
– Email address
– Phone number
– Date of birth
– Postal address
– Health information
– Correspondence
– Applicant information		Performance of or entry into a contract with you.

For any sensitive personal information processed (such as health information for dietary and safety purposes) we will obtain your explicit consent.
For legal and regulatory purposes– Name
– Email address
– Phone number
– Date of birth
– Postal address
– Photographs
– Ethnicity or sexual orientation
– Health
– Payment information
– Technical information		Legal obligations , where the processing activity is required by law or regulation.

In all other cases, our legitimate interests in complying with our obligations and exercise our legal rights
In the course of volunteering activity– Name
– Email address
– Phone number
– Date of birth
– Health information
– Sexual orientation
– Correspondence
– Applicant information		Performance of or entry into contact with you.
Where you feature in Recordings that are used for our Projects.– Photographs
– Video
– Audio		Performance of or entry into contact with you.
To restructure our business, including in the context of sales, transfers, mergers and acquisitions (and the negotiations of the foregoing)– Name
– Email address
– Phone number
– Date of birth
– Postal address
– Health information
– Correspondence
– Technical information		Legitimate interest (restructuring our business)
To receive business support (such as consultancy, banking, legal, insurance and accounting services)– Name
– Email address
– Phone number
– Date of birth
– Postal address
– Health information
– Sexual orientation
– Ethnicity
– Payment information
– Applicant information
– Technical information		Legitimate interest (managing our business with appropriate specialist support)

Who do we share your information with?

We do not trade, share, or sell information that you provide to us with other organizations who intend to use it only to market their products or services to you.

Support and Feed may share your information with the following categories of recipients:


Third party service providers
We may share your personal information with third-party service providers, agents and contractors for the purposes of providing services to us (for example, our accountants, professional advisors, and IT and communications providers). Any third-party provider we appoint must protect your personal information in line with the contractually required security measures.

Social media platforms
We may use your personal information to undertake awareness and advertising campaigns on social media platforms such as Instagram, TikTok, Facebook and LinkedIn in order to provide information about our charitable aims and to ensure the relevance of our engagements. We may share your personal information with social media platforms so that you see advertising about our, or our partners’, initiatives, products and/or services that we think you will be interested in when you interact with the relevant social media platform. We may also share your personal information with social media platforms to help us present relevant advertising to individuals who the social media platforms determine are likely to have similar interests to you.


Legal and regulatory disclosures
We may disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and / or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. We may also share your personal information in connection with legal proceedings. These bodies may be situated outside of your jurisdiction.

Our partner companies

We may share your personal information with our partner companies for the purpose of furthering our charitable objectives (processing and managing donations and/or managing communications with you (including marketing communications, where you have consented). Where this is the case, we will
inform you of this and will refer to you the company’s privacy policy which provides more information as to how your personal information will be processed.

How do we store your information?

Where we transfer your personal information to a jurisdiction other than the one in which you are located, we will ensure that the importing jurisdiction offers an adequate level of data protection, or we will transfer the personal information subject to appropriate measures and safeguards to ensure that your personal information is protected in accordance with applicable data protection laws.


If you reside in or are a citizen of the EEA or the UK, the personal information that we collect from you may be transferred to and stored in countries that have not been found to have an adequate level of information protection pursuant to the GDPR and UK GDPR.


Where we make an international information transfer to a country not found to have an adequate level of information protection, we will generally rely on the EU Standard Contractual Clauses (together with the UK International Information Transfer Agreement/UK Addendum, where applicable), which include contractual safeguards requiring the recipient to process the Personal Information in accordance with UK information protection law standards. We may also supplement the EU Standard Contractual Clauses with additional measures if we consider that these are required.


If you would like more information about the safeguards we put in place when we transfer your Personal Information overseas and the means to obtain a copy of them, please refer to the “How to Contact Us” section below.

Support and Feed stores your email in our mailing list. Only the administrators of the site have access to this information.

How long do we retain your information?

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

What are your information protection rights?

To the extent you are located in the EEA/UK, Support and Feed would like to make sure you are fully aware of all your information protection rights, which include (where certain conditions are met):

  • The right to access – You have the right to request us for copies of your personal information.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal information.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information.
  • The right to object to processing – You have the right to object to our processing of your personal information.
  • The right to information portability – You have the right to request that we transfer the information that we have collected to another organization, or directly to you.
  • The right to withdraw your consent – In instances where you give your consent for us to process your personal information, you are able to withdraw your consent at any anytime with effect to the future by contacting us [email protected] provided that we are not required by applicable law or professional standards to retain such information.
  • The right to complain to the relevant data protection authority about any concern you have about our processing of your personal data (you can identify your data protection authority using the information provided at Applicable Data Protection Authority below).

If you make a valid request, we have one month to respond to you. If you would like to exercise any of these rights and are located in the EEA/UK, please contact us at our email: [email protected]. Please note that certain conditions and exemptions apply to the exercise of many of these rights and so you will not be able to exercise them in all situations. However, we will consider and evaluate each request that we receive and respond in accordance with our legal obligations.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies and other technologies we use and the purposes for which we use them see the section below.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Performance/Analytics – We use these cookies in order to distinguish you from other visitors to our site. These cookies contain no personal information and are used solely for analytical purposes.

How to manage cookies

You can set your browser not to accept cookies, and you may read here on how to remove cookies from your browser.

Privacy policies of other websites

Our Site contains links to other websites. Our Privacy Policy applies only to our Site, so if you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

Changes to our privacy policy

We may revise or amend this policy at any time at our sole discretion. If we make any substantive changes in the way we collect or use personally identifying information provided by users, we will post a prominent announcement on the Platform’s home page and post the changes on this page. We will never change our policies and practices to make them less protective of user information collected prior to the effective date of any changes without the consent of affected users. We encourage users to visit this page periodically to review our current policy.

Support and Feed keeps this Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on [July 15, 2024].

How to contact us

If you have any questions about this Privacy Policy, the information we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Applicable data protection authority

Individuals located in the UK
The UK data protection authority is the Information Commissioner’s Office (ICO). Details can be found at www.ico.org.uk.

Individuals located in the EEA
Details of your local data protection authority can be found at
https://edpb.europa.eu/about-edpb/about-edpb/members_en

Retention periods

How long we will hold your personal information for will vary and will be determined by the purpose for which we are using it. We will need to keep the data for as long as is necessary for that purpose and in line with our charitable goals and business needs. Additionally, there may be laws or regulations which set a minimum period for which we have to keep your personal information. We will only hold your information for the defined retention period, before anonymizing the information or deleting it. Anonymising the personal information means making it so that it can no longer be identifiable to you
personally. This can be achieved either by aggregating the data (for example, to make a finding about a group of people as opposed to a specific individual) or by removing any personal identifiers (for example, contact information) so that it can still be used to identify trends and patterns but cannot be linked back to a specific individual.

If you would like further information in connection with the retention period that is applicable to your personal information held for a specific purpose, please contact us.

If you choose to unsubscribe from a service, we may keep a ‘suppression list’ containing your details so we know you have unsubscribed and to ensure you are not contacted again. Your personal information held on a suppression list will not be used for any other purpose.

Your California privacy rights

“DO NOT TRACK” POLICY AS REQUIRED BY CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

YOUR CALIFORNIA PRIVACY RIGHTS (CALIFORNIA’S SHINE THE LIGHT LAW

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.


If you’d like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.

CALIFORNIA PRIVACY RIGHTS FOR MINOR USERS (CALIFORNIA BUSINESS AND PROFESSIONS CODE SECTION 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.